Terms and conditions

Terms
and Conditions – Friese Meren Villas
(October 2025 version – based on RECRON terms and conditions for holiday accommodation)
Welcome to Friese Meren Villas.
We believe it is important that you know exactly what to expect when you book with us.
That is why we have drawn up these terms and conditions in clear language. Together with the park regulations, they form the agreement between you and Friese Meren Villas.

1. Definitions

Holidaymaker: the person who makes the booking and enters into the agreement with Friese Meren Villas.
Co-holidaymakers: the people staying in the accommodation together with the holidaymaker.
Accommodation: the villa or lodge rented for holiday purposes.
Operator: Friese Meren Villas or the owner offering the accommodation through us.
Agreement: the tenancy agreement between the holidaymaker and the operator.
Park: the holiday park where the accommodation is situated.
Park regulations: the regulations setting out the rules for a pleasant and safe stay at the park.
Total rental cost: the total amount payable for the rental, including any discounts and excluding additional costs.
Security deposit: a sum held as security against any damage or additional cleaning costs.
Website: www.friesemerenvillas.nl

2. Applicability
These terms and conditions apply to all bookings and agreements made through Friese Meren Villas.
By making a booking, you agree to these terms and conditions and to the park regulations.
We may amend or supplement these terms and conditions. In the event of changes that affect your stay, we will inform you at least 30 days in advance via our website or by email. Minor amendments of a secondary nature may be implemented immediately.

3. Booking and conclusion of the agreement
An agreement is concluded as soon as Friese Meren Villas confirms your booking in writing (by email).
Age
The main booker must be at least 23 years old. Additional terms and conditions may apply to younger guests.
Online booking
When making an online booking, you agree to these terms and conditions, enter the required details and confirm by clicking ‘Submit your booking’.
Upon receipt, you will immediately receive a confirmation by email.
If you have not received a confirmation, please contact us; without confirmation, the booking is not valid.
Booking
by telephone When booking by telephone, the agreement is concluded as soon as you agree to the booking.
Cost
breakdown After booking, you will receive a breakdown showing the total amount and the payment instalments. Please check this carefully and report any errors within 24 hours.
No right
of withdrawal No statutory cooling-off period applies to the rental of holiday accommodation. A booking is therefore immediately binding.

4. Cancellation of the agreement
Cancellation by the guest
You may cancel your booking in writing or by telephone.
Upon receipt of your cancellation, you will receive confirmation of the cancellation fees.

Time of cancellation	Fees
Up to 92 days before arrival	15% of the total cost
92 to 62 days before arrival	50% of the total cost
62 to 31 days before arrival	75% of the tour price
31 days up to the day of arrival	90% of the tour price
On the day of arrival or later	100% of the total cost

We always recommend taking out your own cancellation insurance.
Cancellation by Friese Meren Villas
In exceptional circumstances, Friese Meren Villas may cancel a booking, for example in the event of force majeure (fire, water damage, bankruptcy, double booking or government measures).
In such cases, we will endeavour to offer you a comparable property.
If this is not possible, you will receive a full refund of the amount paid.
There is no entitlement to additional compensation.

5. Payment and deposit
You must pay 25% of the total amount within 14 days of making the booking.
The remaining amount must be paid no later than 8 weeks before arrival.
For bookings made within 8 weeks of arrival, you must pay the full amount immediately.
If payment is not made on time, Friese Meren Villas may cancel the booking and apply the cancellation terms.
The security deposit will be refunded within 7 working days of departure, provided there is no damage or outstanding charges.

6. Guests’
obligations You and your fellow travellers must comply with these terms and conditions and the park regulations.
The person making the booking is responsible and liable for the behaviour of all fellow travellers and visitors.

7. Use of the accommodation
The accommodation is handed over in good condition.
Please report any defects immediately to reception so that we can rectify them.
Please treat the property, its contents and garden furniture with care. Please leave the accommodation in a tidy condition upon departure.
Any damage or additional cleaning costs may be deducted from the security deposit.
The accommodation is intended solely for recreational use. Permanent residence or business use is not permitted.
The maximum number of people allowed per property must not be exceeded.
Visitors or additional guests are only permitted with the reception’s consent.
Pets are only permitted in accommodation where this is specified and must always be declared in advance.
Failure to comply with this may result in termination of your stay without a refund.

8. Facilities in and around the park
The facilities are intended for guests of Friese Meren Villas.
We do our best to make them available all year round, but seasonal factors or maintenance may affect opening times.
Use of the facilities is always at your own risk.
Jacuzzis and saunas are intended solely for recreational use by the guests of the relevant property.
Children must only use these facilities under adult supervision.

9. Arrival and departure
The arrival and departure times are stated in your travel information and on our website.
In the event of a late arrival or early departure, the full travel sum remains payable.

10. Complaints
Do you have a complaint during your stay? Please report this immediately to reception so that we can resolve it.
If the complaint is not dealt with to your satisfaction, you may contact us in writing at info@friesemerenvillas.nl within two weeks of departure.

11. Prices and special offers
Discounts and special offers cannot be combined.
Special offers do not apply to bookings already made.
We reserve the right to adjust prices in the event of changes to taxes or government levies.

12. Liability
Friese Meren Villas is not liable for loss, theft, injury or damage to personal property, regardless of the cause.
Use of accommodation and facilities is always at your own risk.
We are not liable for:

temporary disruptions to utilities, Wi-Fi or equipment;
construction work or noise in the surrounding area;
natural conditions, weather conditions or nuisance caused by animals;
situations caused by force majeure (such as storms, pandemics or government measures).

The guest is liable for any damage caused to the accommodation or the park during their stay, regardless of who caused it.
In the event of force majeure or circumstances beyond our control, the guest is not entitled to compensation or a refund of any amounts paid.

13. Privacy
We process personal data carefully in accordance with our privacy policy, which can be found on our website.
Your data will only be used to process your booking and for communication regarding it.

14. Governing law
All agreements are governed by Dutch law.
Disputes shall be submitted to the competent court in Leeuwarden, unless the consumer opts for the court with statutory jurisdiction within one month of this referral.

15. Miscellaneous provisions
Please ensure your contact details are always up to date.
Any changes to your address, telephone number or email address must be notified to Friese Meren Villas immediately.
By making a booking, you confirm that you have read and agree to these terms and conditions and the park regulations.

Park Regulations – Friese Meren Villas
(October 2025 version – drawn up in accordance with RECRON guidelines)
Welcome to Friese Meren Villas.
We want you to feel at home straight away and enjoy your stay without a care in the world.
These park regulations help us all to ensure peace and quiet, safety and respect for one another and the environment.
By making a booking and staying at the park, you agree to these rules.

1. Arrival and departure
The arrival and departure times are stated in your travel information and on our website.
On departure, we ask you to leave the accommodation in a tidy condition:

The property swept or broom-clean.
The dishwasher must be empty and clean.
Crockery and other items returned clean to the cupboards.
Bed linen removed from used beds and placed in the hallway.
The fridge, freezer and cupboards should be cleared of personal belongings.
Lights off, doors and windows closed, heating set to 17 degrees.
Dispose of rubbish in the correct bins.

If the property is not left in accordance with these guidelines, additional cleaning costs may be deducted from the security deposit.

2. Visitors
Visitors are very welcome.
Please report them to reception on arrival.
They must leave the park by 11.00 pm, unless otherwise agreed.
Are visitors staying overnight? Please notify reception in advance; there may be a charge for this.
The main booker is always responsible for the behaviour of their visitors.

3. Energy and electric vehicles
Charging electric cars is only permitted at accommodation units with an official charging point.
Charging via standard sockets or other points is not permitted.
In the event of a breach, costs may be deducted from the security deposit.
You may charge electric bikes or scooters using the designated sockets in or near the property.
Connecting refrigerated vans, mobile taps or other devices to the mains supply is not permitted.

4. Use of the park and the accommodation
Each of our villas and lodges has its own unique interior design.
Please leave the furniture where it is and do not move any items to other accommodation units.
Smoking indoors is not permitted.
Please tidy away garden furniture, toys and bicycles when not in use.
The erection of party tents, motorhomes, caravans, satellite dishes, (above-ground) swimming pools or inflatable hot tubs is not permitted without written consent.
The use of drones or the taking of professional photographs is only permitted with the prior consent of Friese Meren Villas.
Garden
furniture The garden furniture forms part of the accommodation and is either permanently fixed in place or securely anchored.
The guest is responsible for using the furniture correctly and ensuring that no furniture, cushions or other items end up in the water.
Any pollution or damage to the water or the jetty caused by garden furniture coming loose will be deducted from the security deposit.

5. Boats and jetties
Are you arriving by boat? If so, it may only be moored at your accommodation’s own jetty.
Use of other moorings is not permitted.
Ensure your vessel is securely moored and store floating objects (such as dinghies and tyres) safely overnight or during storms.
Damage caused by loose boats or floating objects will be charged to the guest.
Trailers must not be parked next to the property; a separate storage area may be used by arrangement.
Roads and paths within the park are not suitable for vehicles with an axle load exceeding 2,500 kg.
Any breach of this rule will result in a fine of €500 plus any repair costs.

6. Pets
In accommodation where pets are permitted, a maximum of two pets is allowed.
They must always be kept on a lead, except inside the property.
Dogs may only be walked in the designated areas or outside the park.
The owner is fully liable for any damage or soiling caused by the pet.
If unauthorised pets are found, your stay may be terminated without a refund.

7. Hygiene and waste
Please keep the park clean and tidy.
Use the correct bins and do not leave waste next to them.
Food waste, white goods or bulky waste must not be left on the park.
Do not feed animals or birds, and do not damage plants or trees.

8. Keys and access cards
A charge will be made for lost keys or access cards
(€150 per key).
On departure, please return all keys and access cards to reception.

9. Quiet hours and behaviour
Please be considerate of others.
Quiet hours apply throughout the park between 23:00 and 07:00: no loud music, conversations or noise.
We also ask you to avoid causing a noise nuisance during the day.
Public drunkenness and the consumption of alcohol outside your accommodation are not permitted.
Friese Meren Villas is a place of tranquillity; group parties or student stays are only permitted with written consent.

10. Maintenance, faults and access
We are committed to keeping the park in top condition.
Maintenance work may take place or facilities may be temporarily out of service.
In emergencies, staff may enter the property without prior notice.
Faults are always rectified as quickly as possible.
Friese Meren Villas is not liable for any temporary inconvenience caused by safety or maintenance measures.

11. Parking
Two parking spaces are usually available per accommodation.
Parking on grass or at the roadside is not permitted.
Visitors must park outside the park.
In the event of a breach, a vehicle may be towed away at the owner’s expense.

12. Safety and barbecues
Always follow the instructions of park staff.
The speed limit within the park is 10 km per hour; pedestrians and children at play always have right of way.
Open fires are prohibited.
Barbecuing is permitted only using gas or electricity, at a minimum distance of 3 metres from buildings or vegetation.
The use of charcoal, briquettes or lighter fluid is not permitted.
Keep a bucket of water or a fire extinguisher to hand.
Use of hot tubs, saunas and other wellness facilities is at your own risk.
Always follow the instructions provided in the accommodation and ensure that children only use these facilities under adult supervision.

13. Prohibited activities
It is not permitted to:

Use, deal in or possess (soft) drugs on, around or inside the accommodation.
Consume alcohol outside the accommodation if this causes a nuisance, or cause a nuisance, disturbance or unsafe situations whilst under the influence.
Bringing or using firearms, fireworks, flares or other dangerous objects or substances.
Light open fires.
Organise parties, events or other gatherings without prior permission.
To use audio devices, (Bluetooth) speakers or other sound equipment in such a way as to cause a nuisance.
Distributing advertising, selling goods or carrying out commercial activities without permission.
Installing swimming pools, inflatable hot tubs or similar facilities without permission.
Carrying out business activities from the accommodation.
Carrying out commercial or professional photography or video productions without prior permission.
Using drones on or from the premises without the manager’s prior permission.
Charging electric cars or other vehicles using power sockets not intended for that purpose.
To pitch tents, caravans, motorhomes or other camping equipment at the accommodation, or to use them for overnight stays, without permission.
Subletting the accommodation or allowing third parties to use it without permission.
Allowing more people to stay overnight in the accommodation than were specified at the time of booking or than are permitted under the maximum occupancy.
Deliberately causing damage, pollution, danger or serious nuisance to other guests, local residents, staff or property.

14. Lost and found items
Please hand in any items you have found at reception.
We will keep found items for one month.
Items will only be posted on request and at the owner’s expense (from €15).

15. Breach of rules
If a guest fails to comply with the rules or causes a nuisance, a warning will be issued first.
In the event of serious or repeated breaches, access to the park may be denied, without entitlement to a refund.
The operator may request an additional security deposit following a warning.

16. Unforeseen circumstances
In cases not covered by these regulations, Friese Meren Villas will decide.
We will always base our decisions on reasonableness, safety and respect for all guests.

🌾 Enjoying
our time together The aim of these regulations is to ensure that everyone at Friese Meren Villas has a relaxing, safe and enjoyable time by the water.
Thank you for your cooperation and understanding.