Question 1

What are the mandatory additional costs?

Accepted Answer

- Park charges
- Service charge
- Bedding
- Reservation costs

Question 2

Pets Are allowed on the park?

Accepted Answer

Yes, per accommodation it is indicated which accommodations are suitable for pets, your dog must be on a leash throughout the park and dogs are not allowed on the beach between May 1 and October 1.

Question 3

How are we expected to leave the accommodation on the day of departure?

Accepted Answer

On the day of departure, we kindly request that you check out no later than 10:00 am. To avoid unforeseen costs, we ask you to observe the following points:

1. Remove bed linen and neatly fold the duvets onto the beds. Leave the moltons on the beds and deposit the bed linen downstairs in the hall.
2. Throw waste in the appropriate containers.
3. Leave the villa broom clean.
4. Empty the dishwasher.
5. Store the inventory clean in the cupboards.
6. Empty the refrigerator and freezer compartment.
7. Return furniture to its original location.
8. Set the heating to 17 degrees.
9. Turn off the lights.
10. Close all windows and doors.

Question 4

Can we clean the accommodatie ourselves?

Accepted Answer

Unfortunately not, you pay for it to guarantee consistent quality.

Question 5

Is a deposit also required?

Accepted Answer

We charge a deposit for all homes. You pay this amount together with the rental price. You will receive the deposit back within 7 days if we detect no damage after your departure from the holiday home.

Question 6

Can I book additional children's furniture?

Accepted Answer

Yes, a children's package can be rented through reception. Consisting of a camping bed and a high chair.

Question 7

What amenities are available for rental at the park?

Accepted Answer

With us you can rent a Weber BBQ and bicycles.

Question 8

What is the depth of the water in the park?

Accepted Answer

The draft is between 1.00 and 1.40 meters

Question 9

Is fishing allowed in the park?

Accepted Answer

Yes, fishing is allowed everywhere, please note that you are only allowed to fish with a fishing permit. You can buy these in the village.

Question 10

Can the car be parked at the accommodation?

Accepted Answer

Yes, you can park 2 cars at each accommodation. If you have several cars, the extra cars must be parked outside the park. (+/- 50 meters walking distance from your Water Villa)

Question 11

Are there also park regulations?

Accepted Answer

Yes, you can find the park regulations via the link below
https://www.friesemerenvillas.nl/voorwaarden

Question 12

Are barbecues allowed in the park?

Accepted Answer

Yes, only gas and electric BBQ are allowed, you can rent a Weber electric BBQ at reception.

Question 13

Is there free WIFI in the accommodation?

Accepted Answer

All accommodations have free wireless internet.

Question 14

What happens to found objects?

Accepted Answer

These are kept at reception for 3 months, you can contact reception if you have forgotten anything.

Question 15

Do you also pay change costs?

Accepted Answer

Yes, you pay change costs, this amount is equal to the reservation costs.

Question 16

What are the payment options?

Accepted Answer

You can pay in cash and with PIN, Visa and Mastercard.

Question 17

What to do in case of late arrival?

Accepted Answer

If you expect to arrive after 5 p.m., please contact us in good time via telephone number:
(0031) 0514-745074

Question 18

What are the check-in and check-out times?

Accepted Answer

The arrival time is from 3:00 PM to 5:00 PM and departure time is between 9:00 AM and 10:00 AM.

Question 19

What are the general booking conditions?

Accepted Answer

You will find the booking conditions via the link below
https://www.friesemerenvillas.nl/voorwaarden

Question 20

What are the cancellation policy?

Accepted Answer

You will find the cancellation conditions via the link below
https://www.friesemerenvillas.nl/voorwaarden

Question 21

Is it possible to charge my electric car at the accommodation?

Accepted Answer

A number of our accommodation have charging stations where you can charge your electric car. You can find this in the accommodation features. If there is no charging station at the accommodation, you can charge your electric car in the village.

Question 22

Are the accommodations non-smoking?

Accepted Answer

Yes, all our accommodations are non-smoking.

Question 23

What type of coffee maker is in the accommodation?

Accepted Answer

Our accommodations have a kettle, Nespresso, filter coffee machine and some villas have a Senseo.

Question 24

Are there accommodations for disabled people?

Accepted Answer

Yes, on our site you will find the accommodations with a bedroom and bathroom downstairs. These villas are barrier-free and have a wider doorway.

Question 25

Are the accommodation all furnished the same?

Accepted Answer

No, you can view how each accommodation is furnished via our website.

Question 26

Is there a kitchen towel package in the accommodation?

Accepted Answer

Yes, there is a standard kitchen towel package in the accommodation with 2 tea towels and 1 kitchen towel. If you need extra cloths, you can add them to your reservation or order them at reception.

Question 27

Is there children's furniture available in the accommodation?

Accepted Answer

No, but you can rent these at an additional cost at reception.

Question 28

Where can I launch my boat?

Accepted Answer

At the reception you will find our inner harbour with slipway. The costs for the use of the slipway are €15.00 (in and out)
The clearance height of the slipway is 1.40 meters.
If you have booked an accommodation with us, you can moor your boat (up to 7 meters) there. All villas have their own berth at he terrace and each docklodge has its own dock.

Frequently Asked Questions